This feels like one of those places people refuse to let go because it’s an “institution” but won’t admit it’s overpriced for the poor quality. Atmosphere is old school diner vibes, love the old booths and vintage menu. Service was fine at the counter but the one employee YELLING constantly really turned me off- snapping at other employees to get them a bowl of pickles, NO I NEED PICKLES! The “cheese”burger was dry, chewy, and flavourless. I put cheese in quotes because I thought there wasn’t any cheese at all at first, but it was actually just a tiny piece melted under the burger patty into the dry bun. I also got the ick about the condiments they let you choose from, just sitting in bowls on the counter (it’s 2026, get a line fridge). $6.70 for literally SIX (6)!! onion rings is insane. Yes, they were decent (albeit again, BLAND and the batter on some was so thick you couldn’t even taste the onion under it), but absolutely not worth that price. Overall, hard pass, would not return, you can genuinely make the exact same thing at home for less cost per portion.

I had the homemade cheeseburger and onion rings. Burger was very good. Onion rings were excellent I just wish there were more for the price, that’s my only complaint.

This restaurant serves homemade burgers with fresh toppings. They also offer a whole variety of different dishes as well. My wife and I enjoyed the Banquet Burger with Fries and gravy on the side. We were so full afterwards. Highly recommend!

The burgers lived up to the name and the location was straight out of a movie set—crashing waves, wild roosters, fantastic views, and service befitting of the Ritz-Carlton. While $30 may seem pricey for a burger and Maui chips, you’re paying for the location, the ambiance, and of course, the quality of food and service that only the Ritz Carlton provides.

Nowhere in the US, should a frozen burger, thrown on a griddle, cooked, topped with wilted lettuce, a slim slice of Tomato and American cheese, and put on a nothing special bun, should cost $32. Sure the view of the beach is beautiful, but hardly worth ripping people off with a nothing special burger. A SINGLE burger, Bloody Mary and a coke cost $69.69, with tip.

Best burger in the city.

As a restaurant that has been here for decades, its hard to believe they got a Canadian Classic so wrong! I ordered fries (well done) with gravy no cheese. it came out pretty fast, which was already a red flag! It should have taken longer if they were making them fresh....what I got was fries that were dry and overdone because they just redunked already made fries that were probably sitting in the bin...when I ask for fries well done, do I REALLY have to say: fresh fries please? I would expect fresh fries when paying almost 10$ for something that used to be 3.50$ back in the day?!?! And, they were better back then, they took pride in what they were serving...I feel like this establishment has 'given up" on delivering a optimum dining experience and is just throwing food in a bag...hands down the worst fries and gravy I've had since returning to Toronto in May. Fortunately, I've had opportunities to travel extensively to the US and abroad as a food reviewer and l've had much better "fries n'gravy" internationally in restaurants offering "Canadian Classics". This place is regrettably underwhelming and was not a good foodie experience.

I don't give many 1 star reviews, but the Burger Shack at the Ritz Carlton earned theirs today. Stopped by around 2pm on a Wednesday afternoon, sat down at one of the tables and ordered one of their specials for the day – Smash Burger. Finally had to get up and leave after waiting 40 mins with no food and no indication from the server that my food order was even placed! Needless to say, I'll never return to the Burger Shack.

I had always heard if you were looking for a burger, these were the burgers to eat. Finally, on this last trip, I made my way over to this place. They did not disappoint! The view was amazing, the burgers were fabulous. The best burgers on Maui. If you are looking for a burger with a view, get here now!!! They will not disappoint. Likely my favorite dining experience on Maui

Burger was ok. Probably not the best you'll have but it's got a pretty nostalgic taste to it and took me back. Onion rings were excellent. It's a cool spot and it will remind you of your childhood. Everything is old schoold and original from the food taste to the decor.

I had one of the worst treatment from an employee at the burger shack. As the only black couple in the restaurant that evening seeing ever got proper treatment. This employee took the salad bowl and stuck it at the side bringing all the liquids to the top of the plastic bag and put no fork or napkin in my take away bag. I’ve been coming there for years and NEVER had that issue.

The Burger Shack is frequently mentioned in neighborhood social media, and for years, I never had the opportunity to try it until today. What caught my attention at first was the dedicated work of the staff. I could be mistaken, but it seems like the place is owned by a family. This reminded me of my home country, where I regularly visited similar family-run businesses that became traditional spots over the years due to their consistent quality and hard work. They manage to maintain their standards without unnecessary investments that wouldn't enhance the business. What I found at The Burger Shack was an extremely flavorful burger, without the need for any modern, hyped-up gimmicks. It was simply an honest burger—one of the best I've tasted in the city. I highly recommend it!

I passed by this old school burger joint and I gotta say I was very impressed. Tried the home burger with cheese and was pleasantly surprised to get options between cheddar, Swiss and another cheese. I went with the Swiss. Burgers are made to order. Fresh kaiser buns and all the fixings done in front of you. I would try the homemade 6oz burger next time. The home burger is cheaper but also a regular frozen burger. However the char taste is noticeable right away! The toppings were fresh and delicious. The burger was well balanced and not too greasy, which I enjoyed! Overall a great burger and one that won't weigh you down. I'll definitely be returning to try the other offerings at the shack. The milk shakes looked delicious too.

Love an authentic grilled burger joint. The atmosphere was awesome a bunch of young families enjoying a casual meal out. Try the onion rings! We’ll be trying the Greek food next time.

Burger Shack makes the best flame grilled burger in the GTA.

Classic homemade-style burger with generous portions. You can customize your toppings to your liking. However, I found the gravy on the poutine to be too salty and thick for my taste. The best item on the menu, though, is their unique onion rings, don't skip them!

Went to Burger Shack after a post of thread had multiple replies that said they had the best burgers however frankly it was very average. Nothing that blew our minds…. Service was fast. Staff were nice but food was alright.

Still the best

Burger shack is a very great place if you are looking for AMAZING burgers!! Their foods are never disappointing! The staffs are very friendly in helping you and your needs. The place is having retro vibe which I love from a burger place!!

I have been coming here since I was in high school in the early 80s and I am so happy to say this place still has the best burgers in town. And today I stopped by for breakfast for the first time. Loved it. Thank you. 🏆

I often pass by this neighborhood restaurant, and today I finally decided to give it a try. While many customers seem to favor the chicken dinner, I opted for their signature burger. I had heard that their onion rings were thickly battered, almost like doughnuts, so I wasn’t surprised by their unique texture when I tried them. The burgers have a classic, homemade feel, with customizable toppings and a hand-formed patty. Overall, the food was satisfying, though I found the prices a bit on the high side. The standout for me was definitely the onion rings—they’re quite different from what you’d expect and worth a try. The restaurant has a retro, nostalgic vibe and mainly offers fast food-style meals. Next time, I’d like to explore more of the menu, perhaps giving the popular chicken dinner a shot.